FAQs

Frequently Asked Questions

Here you’ll find answers to the most common questions about shopping with Fantasy.
If you need further assistance, our support team is always happy to help.

Orders

Can I modify or cancel my order after placing it?
Once an order is confirmed, we begin processing it promptly. If you need to make changes, please contact us as soon as possible and we’ll do our best to assist.

Will I receive an order confirmation?
Yes. You’ll receive a confirmation email with your order details once your purchase is completed.

Shipping & Delivery

Do you offer free shipping?
Shipping options and promotions may vary. Please refer to our Shipping Policy for the most accurate information.

How long does delivery take?
Delivery times depend on your location and selected shipping method. Estimated timelines are provided at checkout.

Returns & Exchanges

What is your return policy?
We accept returns according to our Refund Policy. Items must meet eligibility requirements to qualify.

How do I request a return or exchange?
Simply contact our support team with your order number and reason for the request.

Product & Care

How should I care for my jewelry?
We recommend storing your jewelry in a dry place, avoiding contact with chemicals, and cleaning gently to preserve its finish.

Are your pieces authentic?
Yes. Every item is carefully inspected and backed by our Authenticity Guarantee.

Payments & Security

What payment methods do you accept?
We accept major credit cards and secure digital payment methods.

Is my payment information secure?
Absolutely. All transactions are protected with industry-standard encryption.

Contact & Support

How can I contact customer support?
You can reach us through our Contact page. Our team is here to assist you before and after your purchase.