Refund policy

At Fantasy, we are committed to delivering jewelry that meets our quality standards and your expectations. Every order is carefully inspected before shipment to ensure it arrives in perfect condition.

Returns & Eligibility

We accept returns only in the event that an item arrives defective or damaged during shipping.

To be eligible for a return:

  • The issue must be reported within 7 days of delivery

  • The item must be unused and in its original condition

  • Proof of purchase is required

Returns requested for personal preference, buyer’s remorse, or normal wear are not accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Digital or downloadable products

  • Personal care or hygiene items

  • Perishable goods

  • Flammable liquids or hazardous materials

Partial Refunds

In certain situations, a partial refund may be granted if:

  • The item shows signs of use not related to shipping damage

  • Parts are missing for reasons not due to our error

  • The return request is made after the 7-day reporting window

All partial refunds are evaluated on a case-by-case basis.

Return Process

To initiate a return request, please contact us with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item

Email: fantasyvye@gmail.com

Please do not send items back to the manufacturer.

Once your return is received and inspected, we will notify you by email regarding approval or rejection.

If approved, refunds are processed within 1–3 business days to the original payment method.

Final Notes

Fantasy reserves the right to refuse returns that do not meet the conditions outlined above.
This policy is designed to ensure fairness, transparency, and the highest standards of quality for all customers.